Shipping policy
At Chalkboard, we aim to make ordering your favourite toys simple and reliable. This section explains how orders are processed, dispatched, and delivered.
Order Processing
Orders are normally processed within 1–3 business days after your order has been successfully placed and payment has been authorised.
Business days exclude weekends and UK public holidays. During particularly busy periods, processing may occasionally take longer.
Shipping Options
| Shipping Method | Estimated Delivery | Shipping Cost |
|---|---|---|
| Economy Shipping | 5–8 business days | Free |
| Standard Shipping | 3–4 business days | £15 |
Delivery estimates generally apply after the order has been processed and dispatched. They are estimates rather than guaranteed delivery dates.
Order Tracking
When tracking is available for your shipment, tracking information will be provided after your order has been dispatched.
Please allow some time for the carrier's tracking system to update after receiving your dispatch confirmation.
Shipping Address
Customers are responsible for providing complete and accurate delivery information at checkout.
If you notice an error in your delivery address, contact us as soon as possible at help@thechalkboard.co.uk. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.
Delivery Delays
Delivery may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, peak periods, transport disruption, or other operational issues.
If your order appears significantly delayed, please contact our customer support team with your order number so we can assist you.
Damaged or Missing Deliveries
If your parcel arrives damaged, or if an item is missing from your order, please contact us promptly.
Include your order number, a description of the issue, and clear photographs of the parcel and product where relevant.