Terms of Service

These Terms of Service (“Terms”) govern your access to and use of thechalkboard.co.uk and your purchase of products from Chalkboard (“we”, “us”, or “our”).

By accessing our website, placing an order, or using our services, you agree to these Terms. These Terms do not affect any statutory rights you may have under applicable UK consumer law.

Online Store Terms

By using our website, you confirm that you are legally capable of entering into a binding agreement or are using the website with appropriate permission where required.

You must not use our website or products for unlawful or unauthorised purposes.

You must not introduce viruses, malicious code, or other technology intended to damage, interfere with, or compromise our website or services.

Products and Product Information

We aim to provide clear and accurate descriptions, images, specifications, and other information about products available through our store.

Product colours and appearance may vary slightly depending on your screen, device, lighting, manufacturing variations, or packaging updates.

We may update product information or discontinue products where appropriate.

Children's Products and Toys

Where products are intended for particular age groups, customers should review any age recommendations, warnings, instructions, packaging information, and safety guidance provided with the product.

Adult supervision should be provided where appropriate.

Parents, guardians, and purchasers are responsible for determining whether a product is suitable for its intended user based on the product information and applicable safety guidance.

Prices

Product prices are displayed on our website and may be updated from time to time.

Prices applicable to an order will generally be those displayed when the order is placed, subject to correction of obvious errors where permitted by law.

Any applicable shipping charges will be displayed before the order is completed.

Orders

Submitting an order does not necessarily mean that we have accepted it.

After placing an order, you may receive an acknowledgement or confirmation email. We reserve the right, where legally permitted, to decline or cancel an order in circumstances such as:

A product being unavailable
Payment not being authorised
Incorrect pricing or product information
Suspected fraud or unauthorised activity
Delivery restrictions
An inability to fulfil the order

If we cancel an order after payment has been collected, any applicable refund will be processed to the original payment method.

Payment

Payment must be made using one of the payment methods available during checkout.

Payments may be processed by third-party payment providers. Your transaction may be subject to additional verification or authorisation by your bank or payment provider.

The payment options displayed during checkout are the methods currently available for your purchase.

Shipping and Delivery

Orders are generally processed within 1–3 business days.

Available delivery options may include:

Economy Shipping: 5–8 business days – Free
Standard Shipping: 3–4 business days – £15

Delivery estimates generally apply after processing and dispatch and are not guaranteed delivery dates.

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please review our Shipping & Returns page for further information.

Returns and Refunds

Eligible products may generally be returned within 30 days, subject to our Returns & Refunds Policy and applicable consumer rights.

Returned products should meet the eligibility requirements described in our return policy.

Certain products may be excluded from standard returns where an exclusion is permitted under applicable law.

Approved refunds are normally returned to the original payment method.

Cancellations

If you wish to cancel an order, please contact us as soon as possible.

If an order has already entered processing or has been dispatched, we may be unable to stop the shipment. Where applicable, you may instead need to follow our returns procedure.

Nothing in these Terms limits cancellation rights available to consumers under applicable law.

Accuracy of Information

We aim to keep information on our website accurate and current. However, occasional typographical errors, inaccuracies, or omissions may occur.

Where permitted by law, we may correct errors and update information without prior notice.

Promotions and Discount Codes

From time to time, Chalkboard may offer promotional prices, discount codes, or other offers.

Promotions may be subject to specific conditions, eligibility requirements, expiration dates, product exclusions, or usage limits.

Unless otherwise stated, promotional offers cannot necessarily be combined.

Intellectual Property

Unless otherwise stated, original website content, including our text, graphics, branding, page designs, and other original materials, is owned by or licensed to Chalkboard and may be protected by applicable intellectual property laws.

Third-party trademarks, brand names, product images, and other intellectual property remain the property of their respective owners.

You may not reproduce or commercially exploit protected website content without appropriate permission or another lawful basis.

Prohibited Uses

You must not use our website:

For unlawful or fraudulent purposes
To violate applicable laws or regulations
To infringe intellectual property rights
To submit false or misleading information
To distribute viruses or malicious software
To interfere with website security
To attempt unauthorised access to our systems
To collect information about other users unlawfully
To misuse our checkout, payment, or ordering systems

We may restrict access to our services where reasonably necessary to protect our customers, website, or business.

Third-Party Services

Our website may use or link to services operated by third parties, including payment providers, delivery providers, analytics services, and other ecommerce technologies.

Third-party services may be governed by their own terms and privacy policies.

We are not responsible for independent third-party services except to the extent responsibility cannot legally be excluded.

Disclaimer

We aim to keep our website available and operating properly, but we cannot guarantee that access will always be uninterrupted or error-free.

We may occasionally need to perform maintenance, updates, security work, or other changes.

Nothing in these Terms excludes warranties, guarantees, or other protections that cannot legally be excluded under applicable consumer law.

Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot be excluded under applicable UK law.

Subject to those protections, our responsibility will be determined in accordance with applicable law and the circumstances of the relevant transaction.

Indemnification

To the extent permitted by applicable law, you are responsible for losses resulting from your unlawful misuse of our website or material breach of these Terms.

Nothing in this section limits any rights or protections that cannot legally be limited.

Privacy

Our collection and use of personal information are described in our Privacy Policy.

By using our website, you acknowledge that personal information may be processed as described in that policy and in accordance with applicable data protection requirements.

Changes to These Terms

We may update these Terms periodically to reflect changes to our services, business practices, or legal requirements.

The latest version will be published on our website with an updated revision date.

Changes will apply as required by applicable law and will not unlawfully remove rights relating to orders already placed.

Governing Law

These Terms are governed by applicable laws of England and Wales, subject to any mandatory consumer protections that may apply based on your circumstances or place of residence.

Nothing in these Terms prevents consumers from relying on rights or protections that cannot legally be excluded.