FAQs

Welcome to the Chalkboard FAQs. Here you'll find answers to common questions about ordering, payments, delivery, returns, refunds, and customer support.

How do I place an order?

Browse our products at thechalkboard.co.uk, select the items you would like to purchase, add them to your basket, and proceed to checkout. Follow the checkout instructions to enter your delivery and payment information and complete your purchase.

How will I know my order has been received?

After successfully placing your order, you should receive an order confirmation email at the email address provided during checkout.

Please check your spam or junk folder if you cannot find the confirmation email.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible at help@thechalkboard.co.uk.

We will try to accommodate your request where possible. However, if your order has already been processed or dispatched, changes or cancellation may no longer be possible.

What payment methods do you accept?

The payment methods currently available for your order will be displayed securely at checkout.

All applicable product prices, delivery charges, and the final order total will be shown before you complete your purchase.

What currency do you use?

Prices on our UK store are generally displayed and processed in Pounds Sterling (GBP £) unless another currency is clearly offered at checkout.

How long does order processing take?

Orders are generally processed within 1–3 business days.

Processing time is separate from the estimated delivery time.

What delivery options do you offer?

Our standard shipping options are:

Economy Shipping: 5–8 business days — Free

Standard Shipping: 3–4 business days — £15

Delivery estimates apply after order processing and may vary depending on the destination and circumstances outside our reasonable control.

How can I track my order?

When tracking information is available, it will be provided after your order has been dispatched.

You can also visit our Track Your Order page or contact our customer support team for assistance.

What should I do if my order is delayed?

Please check your tracking information first for the latest delivery update.

If your order has passed the estimated delivery period and you need assistance, contact us at help@thechalkboard.co.uk with your order number.

What if my item arrives damaged or faulty?

Please inspect your order when it arrives.

If an item is damaged, faulty, defective, or incorrect, contact us as soon as possible. Include your order number and photographs showing the issue where appropriate.

Our team will review the matter and provide an appropriate solution.

Can I return an item?

Yes. Eligible products may be returned within 30 days of receiving your order.

Products should generally be unused, in their original condition and packaging, and include the original accessories and documentation where applicable.

Please contact us before sending an item back so we can provide the appropriate return instructions.

How do I request a return?

Email help@thechalkboard.co.uk and provide:

Your name
Order number
Product you wish to return
Reason for the return

Our customer support team will review your request and provide return instructions.

How will I receive my refund?

Approved refunds are issued to the original payment method used for your order.

After we issue a refund, your bank or payment provider may require additional processing time before the funds appear in your account.

Do you offer exchanges?

Where available, we may be able to help with an exchange. Please contact our customer support team with your order number and details of the product you wish to exchange.

Availability may depend on current stock.