Contact information

At Chalkboard, we’re committed to providing friendly, reliable customer support. Whether you have a question about one of our toys, need assistance with an order, or require help after your purchase, our team is here to assist you.

Get in Touch

If you have any questions or need assistance, you can contact our customer support team using the details below.

Chalkboard

Address:
60 Northcote Rd
London SW11 1PA
United Kingdom

Phone:
+44 20 7924 7066

Email:
help@thechalkboard.co.uk

Website:
thechalkboard.co.uk

How We Can Help

Our customer support team can assist you with:

Product information and availability
Questions before placing an order
Order status and tracking
Shipping and delivery enquiries
Returns and refunds
Damaged, missing, or incorrect items
Payment and checkout enquiries
General website and account assistance

Order Support

If you're contacting us about an existing order, please include the following information whenever possible:

Your full name
Your order number
The email address used to place your order
A clear description of your enquiry

Providing these details will help our team locate your order and assist you more efficiently.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please include your order number, a description of the issue, and clear photographs of the product and packaging where appropriate.

Our team will review the information provided and advise you on the appropriate next steps.

Returns & Refunds

If you would like to request a return or have a question about a refund, please contact our customer support team before returning an item.

Return eligibility and refund processing are subject to our Returns & Refunds Policy.

Please do not send products back without following the return instructions provided by our support team.

Shipping & Delivery Enquiries

For questions regarding delivery, tracking, or the status of your shipment, please provide your order number when contacting us.

If tracking information has been provided for your order, we recommend checking the latest tracking status before contacting our team.

Customer Service

We aim to respond to customer enquiries as quickly as possible.

During weekends, UK public holidays, promotional periods, or other particularly busy periods, responses may take slightly longer.

For order-related enquiries, we recommend contacting us using the same email address used when placing your order.