Shipping & Returns

Shipping Policy

At Chalkboard, we aim to make ordering your favourite toys simple and reliable. This section explains how orders are processed, dispatched, and delivered.

Order Processing

Orders are normally processed within 1–3 business days after your order has been successfully placed and payment has been authorised.

Business days exclude weekends and UK public holidays. During particularly busy periods, processing may occasionally take longer.

Shipping Options

Delivery estimates generally apply after the order has been processed and dispatched. They are estimates rather than guaranteed delivery dates.

Order Tracking

When tracking is available for your shipment, tracking information will be provided after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your dispatch confirmation.

Shipping Address

Customers are responsible for providing complete and accurate delivery information at checkout.

If you notice an error in your delivery address, contact us as soon as possible at help@thechalkboard.co.uk. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

Delivery Delays

Delivery may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, peak periods, transport disruption, or other operational issues.

If your order appears significantly delayed, please contact our customer support team with your order number so we can assist you.

Damaged or Missing Deliveries

If your parcel arrives damaged, or if an item is missing from your order, please contact us promptly.

Include your order number, a description of the issue, and clear photographs of the parcel and product where relevant.

Returns & Refunds Policy

We want you to be satisfied with your purchase from Chalkboard. Eligible products may be returned within 30 days, subject to the conditions below and your applicable statutory rights.

Return Eligibility

To be eligible for a standard return, an item should generally be:

• Returned within the applicable return period.
• Unused and in its original condition.
• Returned with its original packaging where reasonably applicable.
• Accompanied by proof of purchase or your order information.

Certain products may be excluded from standard returns where an exclusion is permitted by applicable law, including certain personalised products or sealed goods that are unsuitable for return for health or hygiene reasons once unsealed.

How to Request a Return

Damaged, Defective or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us promptly at help@thechalkboard.co.uk.

Include your order number and, where appropriate, clear photographs showing the issue. We will review your request and advise you of the next steps.

Refunds

Once an eligible return has been received and inspected, we will notify you of the outcome.

Approved refunds will normally be issued to the original payment method. After a refund has been processed, your bank or payment provider may require additional time before the funds appear in your account.

Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return and your applicable consumer rights.

Where an item is faulty, damaged, incorrect, or otherwise qualifies for remedies under applicable consumer law, we will handle the return in accordance with those rights.

Cancellations

If you wish to cancel an order, contact us as soon as possible. If the order has already entered processing or has been dispatched, cancellation may no longer be possible and a return may instead be required.

Nothing in this policy is intended to limit or exclude any statutory consumer rights that cannot legally be excluded.