Billing Terms & Conditions

These Billing Terms & Conditions explain how payments, charges, billing information, refunds, and related matters are handled when you make a purchase from Chalkboard through thechalkboard.co.uk.

Pricing

All product prices displayed on our website are shown in GBP (£) unless otherwise stated.

Prices may change from time to time. The price applicable to your purchase will be the price displayed at checkout when you place your order.

Any applicable taxes, delivery charges, or other charges will be clearly presented during checkout before you complete your purchase.

Payment

Payment is required when you place an order.

Available payment methods are displayed at checkout. The specific payment options available may depend on your device, location, and the payment services currently supported by our store.

By submitting an order, you confirm that you are authorised to use the payment method provided.

Billing Information

Customers are responsible for providing accurate and complete billing information, including where applicable:

Full name
Billing address
Email address
Telephone number
Payment details

Incorrect or incomplete billing information may result in a payment being declined or an order being delayed or cancelled.

Payment Authorisation

When you place an order, your payment method may be subject to authorisation and verification by the relevant payment provider or financial institution.

An order is not considered fully accepted simply because a payment attempt has been submitted.

If payment cannot be authorised or processed successfully, your order may not be completed.

Secure Payment Processing

Payments are processed through the payment services available through our checkout.

Chalkboard does not require customers to send card information by email or through our customer support channels.

For your security, never send full payment-card details by email.

Order Confirmation

After successfully placing an order, you should receive an order confirmation using the contact information provided during checkout.

Please review your confirmation carefully and contact us if you notice an error in your order or billing information.

Currency

Transactions on our UK store are generally processed in Pounds Sterling (GBP) unless another currency is clearly displayed and offered at checkout.

If your payment method uses another currency, your bank or payment provider may apply currency-conversion rates or additional fees. These charges are determined by your provider and are not controlled by Chalkboard.

Duplicate or Incorrect Charges

If you believe you have been charged incorrectly or more than once for the same order, please contact us at help@thechalkboard.co.uk.

Include your order number and details of the charge. For security reasons, please do not send your complete card number or other sensitive payment credentials.

Failed or Declined Payments

Payments may be declined for reasons determined by your bank, card issuer, or payment provider.

If your payment is declined, please verify your billing information or contact your payment provider for further assistance.

Refunds

Approved refunds will normally be returned to the original payment method used for the purchase.

Once a refund has been issued, additional processing time may be required by your bank or payment provider before the funds appear in your account.

Eligibility for refunds and returns is governed by our Refund & Returns Policy and applicable UK consumer law.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will try to accommodate cancellation requests where possible. If an order has already been processed or dispatched, you may need to follow our returns procedure instead.

Fraud Prevention and Verification

To protect customers and our business, orders may be subject to reasonable payment and order verification.

Where necessary, we may contact you to confirm information associated with an order before fulfilment.

We reserve the right to decline or cancel transactions where payment cannot be verified or where we reasonably believe a transaction is unauthorised or fraudulent, subject to applicable law.